Refund Policy

We stand behind our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund policy as outlined below.

30-Day Money-Back Guarantee

You have 30 calendar days from the date you receive your order to request a refund. If 30 days have passed since delivery of your purchase, unfortunately we cannot offer a refund.

Eligibility

• Physical books must be returned in their original condition. We do not require the book to be unopened or shrink-wrapped — we understand you need to read it to evaluate it.
• Digital editions (PDF) are eligible for refund within 30 days of purchase.
• Refunds apply to the purchase price of the product. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

How to Request a Refund

To initiate a refund, please contact us at support@quenby.com with your order number and the reason for your return. We will respond with return instructions (for physical products) or process your refund directly (for digital products).

Refund Processing

Once your return is received and inspected (for physical products), or your refund request is approved (for digital products), we will process your refund to the original method of payment. Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.

Questions

If you have any questions about our refund policy, please contact us at support@quenby.com.